Heriter support
How can we help?
Questions, problems, or thoughtful feedback are always welcome.
support@heriter.appUsing Heriter
Open Settings in Heriter and choose Using Heriter for a guide to Library, Moments, Capture, Wears, and your archive settings.
Back up your archive
In Heriter, open Settings → Backup & Transfer → Export Backup. Save the resulting file in Files, ideally in a dedicated folder in iCloud Drive. Keep at least one recent backup before reinstalling the app or changing phones.
Restore a backup
Open Settings → Backup & Transfer, choose your backup file, and review its details before selecting Import & Replace Current Library. Importing replaces the archive currently on that iPhone.
If your archive is missing
Heriter has no account or developer-operated cloud copy of your archive. If the app was deleted or the device was lost, restoration requires a backup file you previously exported. Email support if you have a backup that Heriter cannot open.
When contacting support
Tell us what you were trying to do, what happened, and your iPhone model and iOS version. Please do not email private backup files or personal photographs unless we specifically agree on a safe reason and method.
Privacy questions
Read the Heriter Privacy Policy or email support@heriter.app.